Frequently Asked Questions

What is your Cancellation Policy

We understand that plans can change, which is why we have a 24-hour cancellation policy in place. If you need to cancel your trip outside of this timeframe, you will receive a refund for your payment, minus a small cancellation fee. However, please note that if you cancel within 24 hours of departure, your payment will be forfeited, without any exceptions.

In the event that your guide cancels the trip due to inclement weather, we want to assure you that you may be eligible for a full refund. Your satisfaction and safety are our top priorities, and we believe in providing you with the best experience possible.

Can I paddle if I don't want to pedal?

Yes! Each boat is provided a paddle for use if the rider chooses to not to use their pedal drive.

My Tour is during the Day: What should I bring? What should I wear? Besides sunscreen and a smile, we recommend wearing clothing you find comfortable for the conditions expected during your trip and shoes that can get wet. It is likely that only your feet will get wet.

My Tour is at Night: What should I bring? What should I wear? Besides sunscreen and a smile, we recommend wearing clothing you find comfortable for the conditions expected during your trip and shoes that can get wet. It is likely that only your feet will get wet.

Can I flip or fall out?

Your guide will go over a safety speech before the trips begin to show you how to stay in your boat and avoid a preventable spill in the river. Our boats are wide and extremely stable to ensure your comfort and safety.

After thousands of tours, not a single guest has ever experienced a flip or fallen out of our boats.

Is there a weight limit?

Our kayak seats have a weight limit of 280 pounds (127 kg) per person. For tandem kayaks, each seat is also limited to 280 lbs.

Where do we meet?

Our Sunrise & Morning EcoTours launch from the Apollo Beach Visitors Center at 7611 Atlantic Ave S, New Smyrna Beach, FL 32169 within Canaveral National Seashore.

Our Afternoon, Sunset, Bioluminescent, and Stargazing Kayak Tours launch from River Breeze Park at 250 H H Burch Rd, Oak Hill, FL 32759

Is there an upper age limit? No, We recommend our trips for all ages but recommend our riders reasonably evaluate their health to be on the water for 2 hours. If you have any questions or concerns, then it would be best to contact your physician.

What is your minimum age for riders? We recommend our trips for riders of all ages. Any rider able to reach the adjustable pedals is free to pedal in a solo kayak but we suggest riders under 8 years old ride in a tandem kayak with an adult.

Are there dolphins on the tours?

We have both dolphins and manatees!

Our lagoon is home to a thriving community of bottlenose dolphins, with a resident population ranging from 200 to 800 individuals. These dolphins are born here and choose to spend their entire lives in our beautiful waters. Additionally, we are fortunate to welcome a few hundred more dolphins who visit our lagoon from time to time, resulting in an impressive total of approximately 1,000 bottlenose dolphins in the area at any given moment.

Are there manatees on the tour?

During the height of late summer and early fall, our area is home to an impressive population of over 1,000 manatees. These gentle giants grace us with their presence for a remarkable 10-month span, from mid-February to mid-December.

As the temperature of the lagoon drops below 68°F, the majestic manatees migrate towards the inviting warmth of Florida's power plants and springs. During the months of December, January, and February the area may be graced by as few as 100 of these gentle giants.

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